Office Details
Registered Office
Unit 305, 3rd Floor, Imperial Towers
7-1-617/A, 616 & 615, Ameerpet
Hyderabad, Telangana 500038
7-1-617/A, 616 & 615, Ameerpet
Hyderabad, Telangana 500038
Business Hours
| Monday – Friday | 9:00 AM – 6:00 PM IST |
| Saturday | 9:00 AM – 4:00 PM IST |
| Sunday | Closed |
| Public Holidays | Closed |
WhatsApp support available until 8 PM on weekdays
Response Times
Phone: Immediate • WhatsApp: ~30 min • Email: 24 hrs • Contact Form: 24 hrs
Talk to the Right Advisor
Tell us your name, number, and what you need — we route every enquiry to a specialist, not a generalist.
Complaint & Escalation
If Things Go Wrong
We take every complaint seriously. Here is our escalation process — and you should never have to go beyond Level 2.
1
Level 1 — Advisory Team
Call +91 92475 19004 or email support@finvastra.com. Acknowledgement within 48 hours. Resolution target: 5 working days.
2
Level 2 — Grievance Officer
If unresolved at L1, escalate to grievance@finvastra.com. Resolution target: 30 working days per IT Act 2000 and DPDP Act 2023.
3
Level 3 — Regulator
Insurance: IRDAI Bima Bharosa portal. Loans: RBI Banking Ombudsman. Investments: SEBI SCORES platform. Contact details available on respective regulator websites.
Grievance Officer Contact
Name: Finvastra Compliance Team
Email: grievance@finvastra.com
Phone: +91 92475 19004
Hours: Mon–Sat, 9 AM–6 PM IST
Direct Lines